How can we help?

Common questions

• Contact us

  Email support@eugnel.uk. Tell us which device you use (iPhone, iPad, Android or Amazon Fire) and what happened, so we can help sooner.

• Purchases

  Full KS2 is a one-time purchase. On a new device, or after reinstalling, open the Parent area, go to Full KS2 and tap Restore purchases. Apple, Google and Amazon handle refunds for purchases made through their stores.

• Your child's data

  Learner nicknames, answers and progress stay on the device; on iPhone and iPad they may also sit in the family's private iCloud. A Parent can reset or delete a learner in the Parent area. The privacy notice explains the rest.